FAQs
In the FAQs section you will find answers to the most common questions.
Click the questions below to get the answers, if they are not enough, write to us using the chat below or via our social networks.
Is Shipping Free?
Yes, shipping is free for orders over €89 - for orders below the shipping cost is only €5.99
What are the shipping times
Typically shipping times are 2-4 working days, in some areas of Italy the timing may vary slightly. For info write to us, we will help you.
Is the return free?
Yes, returns for size changes are free. Returns for other reasons have a cost of €5.99 which will be deducted from the refund
How can I request a return?
The return can be requested by sending an email to info@shoptsa.it or go to the contact us page - within 14 days from the order delivery date.
What payment methods are accepted?
We accept all major payment methods:
- Credit cards
- PayPal
- Bank transfer
- Klarna Pay in 3 interest-free instalments
- Satispay
Can I collect the order in store?
Yes, select " Collect in Store " when checking out. We will notify you via email when your order is ready for collection. Usually within 24 hours.
