Terms and conditions


The following General Conditions of Sale govern the offer and sale, together with the Conditions of Use and the Privacy Policy, on the website www.shoptsa.it.

These General Conditions of Sale are drawn up in compliance with the legislative provisions of the Italian Civil Code, the Legislative Decree. n. 70/2014 regarding information society services and electronic commerce, to the Consumer Code and which regulate the offer and sale of products through the website www.shoptsa.it


The General Conditions of Sale apply to and govern all sales contracts concluded through the Seller's Site, as identified above.

The General Conditions of Sale may undergo changes and each User is required to consult them before proceeding with each purchase. It is the User's responsibility to check the General Conditions of Sale before placing the order.

The General Conditions of Sale apply regardless of the User's nationality, provided that the delivery of the products must take place in one of the countries for which the Site provides the online sales service and that said country corresponds to that of registration of the 'User.

The purchase of products on the Site is reserved exclusively for natural persons acting as consumers and who are over the age of 18.

By consumer we mean any natural person who acts for purposes unrelated to any commercial, entrepreneurial, artisanal or professional activity carried out.


These General Conditions of Sale are an integral and essential part of the sales contract between the Seller and the User. The electronic sending of the order by the User implies total knowledge and full acceptance of these General Conditions of Sale, Use and the Privacy Policy.
If the User does not agree with one or more terms contained in these General Conditions of Sale, please refrain from making purchases on the Site.

To proceed with the online purchase of one or more products, the User must first register on the Site, providing the Seller, in compliance with the provisions regarding the protection of personal data, with all the data necessary to allow the latter to execute the orders placed.

To conclude their purchase contract, the User must send their order following the procedure referred to on the Site. Sending the order electronically gives rise to the User's obligation to pay the indicated price.

To complete the purchase, the User is required to confirm payment of the price of the products placed in the cart. Orders that do not record the corresponding transaction are automatically canceled.

When the User places an order he will receive an e-mail containing confirmation of receipt of the order and a summary of the same: this communication will not however constitute automatic acceptance of the order.

The Seller reserves the right to refuse orders that are incomplete and incorrect or from users with whom there is an ongoing dispute regarding the payment of a previous order.
In such cases the User will receive a specifically motivated refusal of the order by e-mail.

If the products presented on the Site are no longer available at the time of the last access to the Site or from the time the order was sent, the Seller will be responsible for communicating to the User within 5 days starting from the day following the day on which the order is sent. order, the unavailability of the ordered product. In the event of payment, the Seller will refund the price without being liable for further compensation.

The order form contains a reference to these General Conditions of Sale and the Privacy Policy, as well as a summary of the essential characteristics of each product ordered and the relative price, the accepted means of payment and the delivery methods of the products purchased , shipping costs, the conditions for exercising the right of withdrawal and the methods and times for returning the purchased products.

The User can, at any time, monitor the status of their order by accessing their personal area.


The products offered for sale through the Site are clothing, footwear, accessories and leather goods for men and women, present in the online catalog at the time of the order.

The product catalog may be updated and modified periodically, therefore the permanence of a product among those available online is not guaranteed.

Each product is presented by a descriptive sheet where all the essential characteristics are reported; the images and colors of the products offered for sale may not correspond exactly to the real ones due to the settings of the computer systems used by the User to view the Site. The images of the products must, therefore, be considered indicative and without prejudice to the normal usage tolerances.


All sales prices of the products indicated on the Site include VAT, if applicable due to the country of shipment of the products and any other tax that may be applicable to the sale.

Product prices may be subject to updates and changes. The User is required to ascertain the final sales price before submitting the relevant order. The obvious material error reported in the price present on the Site compared to the commonly known price of the chosen product entails the Seller's right not to confirm the shipment and proceed with the immediate refund of the value of the purchase paid by the User without the latter being able to raise exceptions in merit.


To pay the price of the products and the related shipping and delivery costs, if applicable, the User may follow one of the methods indicated in the order form.
In case of payment by credit card, the payment procedure will take place via a secure connection connected directly to the banking institution that owns the online payment service to which third parties cannot have access. In particular, financial information (e.g. credit/debit card number, expiry date) will be forwarded via an encrypted protocol, which provides the relevant remote electronic payment services, without third parties having access to it. This information will never be used and/or stored in any format (including electronic) by the Seller.

The amount of the order will be debited on the day of shipment, without prejudice to the User's right to have the amount re-credited in the event of default by the Seller or failure to execute the contract for any reason.

The User is solely responsible for the data entered and therefore guarantees to only use credit/debit cards of which he/she has legitimate availability.


The products are delivered, via partner couriers, directly to the User at the shipping address specified in the order.

By filling in the personal data sheet in the registration procedure necessary to activate the process for the execution of this contract and further communications, the User authorizes the Seller to communicate the personal data to the trusted couriers and/or shippers used for the delivery of the goods. products purchased in order to allow the procedures necessary for their delivery.

The Seller will do everything possible to process the order sent within 3 working days and in any case no later than 30 days starting from the day following the day on which the User sent the order.
Delivery times include working days only and do not include holidays.

The Site allows you to request delivery of the products ordered to an address other than the User's own provided that it is included in the User's country of residence indicated during login; in any case it is the User's responsibility to indicate all the references necessary for the successful delivery.

It is possible to collect the products purchased through the Site directly from the physical store of the Seller TS Abbigliamento via Roma, 13 Cartura (PD) only after notification by the seller via email or instant message which will take place no later than 24 working hours from the date of order.

The costs and types of shipping provided may vary depending on the country and the shipping methods chosen by the User.
These expenses and any additional costs are the responsibility of the User. The relevant amount will be expressly and separately indicated in the order summary, before the User proceeds with the transmission of the same, as well as in the order confirmation email.

The User always has the possibility to check the status of their order through the appropriate link by entering their order number or through their personal area.

The order must be placed directly from the website of the country where it will be delivered. Orders placed from the Site of a country other than the destination, or to an address not accepted by the courier will be automatically cancelled.


Both in Italy and abroad, the delivery procedure provides that, in the event of the recipient's absence at the time of the courier's access, the person in charge will leave a notice, in order to subsequently complete the shipment, in which the contact details to be indicated will be indicated. contact to arrange the second delivery. In case of failure to agree on the second delivery, the package will remain in storage at the courier's warehouse and it will be the User's responsibility to collect it.
In the event of failure to collect the package within 4 days, it will be returned to the Seller. In this case the contract must be considered terminated pursuant to art. 1456 cc, with communication from the Seller sent by e-mail to the User and therefore the order will be cancelled.


Minors are strictly prohibited from placing an order on the Site.
The data entered during the purchase phase must be exclusively your real personal data and not that of third parties or fictitious data. The Seller reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers.

The User indemnifies the Seller from any liability deriving from the issuing of incorrect tax documents due to errors relating to the data provided by the User, as he himself is solely responsible for their correct insertion.

Upon receipt of the products, the User is required to verify their conformity in relation to the order. In particular, you must pay attention to the correspondence between the number of packages indicated on the carrier's letter and those delivered and to the integrity of the packaging.

Any anomalies (e.g. tampering, damage) must be specified in writing directly in the courier's transport document and the User must refuse the delivery.
At the same time, the User is required to report the fact to the Seller's Customer Service via the appropriate link.

If the User accepts delivery of tampered or damaged products, the legal guarantee of conformity of the products will be forfeited.


The Seller assumes no responsibility for disservices attributable to force majeure such as, by way of example, accidents, explosions, fires, strikes, earthquakes and other events that prevent, in whole or in part, from executing the contract within the agreed times.

The Seller will not be liable to any party or third party for damages, losses and costs suffered as a result of failure to execute the contract for the causes mentioned above, the customer having the right only to a refund of the price paid.

Likewise, the Seller is not responsible for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment, when paying for the products. In fact, at no time during the purchase procedure is the Seller able to know the User's credit card number which, by opening a protected connection, is transmitted directly to the banking service manager.


The User can exercise the right of withdrawal and return the product received, without any penalty and without specifying the reason, in compliance with the terms and methods set out below.

To exercise this right, the customer must send shoptsa.it a communication within 14 working days from the date of delivery of the goods via the customer service, "contact us" section on the site.
Please note: Customers who purchase with a VAT number cannot exercise the right of withdrawal.

The products must be returned intact, undamaged and equipped with the bar code and any other seal that is part of the products; products returned incomplete, ruined, damaged or deteriorated will not be refunded.

The products that you intend to return must be delivered to the shipping company within 4 days from the User's communication to the Seller of his/her wish to withdraw from the contract.

The costs of returning or exchanging products are free (abroad to be defined with the customer).

The shipment, until it arrives in our warehouse, is under the complete responsibility of the customer.
shoptsa.it is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments.

It is possible to return the products of the order free of charge to the Cartura store, via Roma 13 during opening hours, always no later than 14 days.

After returning the products, the Seller will carry out the necessary checks relating to their compliance with the conditions and terms indicated therein.

If the right of withdrawal is correctly exercised, the Seller will refund any sums already collected by the User for the purchase of the products, excluding shipping costs and any cash on delivery costs.

Regardless of the payment method used by the User, the refund is activated by the Seller as quickly as possible and in any case within 14 days from the date on which the Seller became aware of the exercise of the right of withdrawal, after verifying the correct execution of the same and verification of the returned products.

The Seller carries out the refund using the same payment method used by the User for the purchase of the returned products, even if a virtual and/or disposable credit card was used. The Seller will in no way be able to make a refund on a credit card other than the one used for the purchase, except in the case in which the card itself has expired in the meantime or has been stolen: in this case the User can contact the Customer Service via the appropriate section on the "Contact Us" site, to agree on the most appropriate means of reimbursement.


Pursuant to the law, the Seller has the obligation to deliver goods to the User that comply with the sales contract and the Seller is liable for any lack of conformity of the products existing at the time of delivery or which appear within two years of delivery.

For the purposes of the validity of the above guarantee, the User must report the lack of conformity to the Seller within two months of discovery, under penalty of forfeiture, by contacting Customer Service via the appropriate link. The report must contain an accurate and complete description of the disputed faults and defects.

Customer Service will communicate to the User the instructions for returning the defective product which will take place at the Seller's expense.

The User will have the right to request the termination of the contract and the refund of the amount paid or, alternatively, the replacement of the product. In the event of a minor flaw/defect, the User will only have the right to have the product replaced.

In any case, defects of conformity resulting from damage due to accidental events or the User's responsibility for use that does not comply with the intended use of the product are excluded from the legal guarantee.


Any dispute relating to the application, execution, interpretation and violation of sales contracts stipulated through the Site is subject to Italian law. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
In any case, any rights attributed to the Consumer by mandatory provisions of law in force in the State of residence or domicile of the latter will be reserved.


The Seller reserves the right to modify the Site, the policies and these General Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory provisions. The User who accesses the Site and places an order will adhere to the policies and terms of the General Conditions of Sale from time to time in force at the time the order is placed, unless any changes have retroactive effect under applicable law . If one of the provisions herein is deemed invalid, void or unenforceable, this condition will not in any case affect the validity and effectiveness of the other provisions.


The User may request any information through customer service by sending an email to info@shoptsa.it, by contacting the following number by telephone: +390499555623 or by sending a WhatsApp message to the number +393917042486 or by filling out the appropriate form in the "Contact us" section.

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