Shipments and Returns

  • Free Shipping on orders over €100 or just €5.99
  • Times 2-4 working days
  • Free collection in store within 24 hours - we are in via Roma 13 in Cartura (Padua)
  • Free returns for size changes

For more information on costs and conditions, continue reading..

Shipping costs and times is an online store based in ITALY. You can find any information regarding shipping times and costs in the section below:


Standard shipping (2-4 working days) is free throughout Italy for orders over €100, for all other orders the cost is only €5.99. Shipping is free with no minimum order if you choose in-store collection option at the TS ABBIGLIAMENTO store in VIA ROMA, 13 CARTURA; subject to notification of possible withdrawal by


For some European markets the shipping cost is calculated directly during check-out. For shipments abroad it is necessary to contact customer service via email; will find an ideal solution for shipping outside the national territory. will not be responsible for taxes or customs duties for shipments outside the EU. For all these countries, taxes or customs duties are the responsibility of the customer. For further information you can contact customer service via the appropriate form, via our email INFO@SHOPTSA.IT, via whatsapp on 3917042486 or by calling: from Monday to Friday from 9.30am to 12pm and from 4pm to 7pm on the landline number 049 955 5623.


Collection at the store in Via Roma, 13 in Cartura is always free . The customer will receive a notification via email or WhatsApp message within 24 working hours of payment for the order; in this way it will be possible to collect the order. It is necessary to present an identity document for collection, the name of the customer of the order must be the same as the person collecting the package.

How to make a return

You can request the return of your order within 14 days from the delivery date of the shipment.

  • To start the return procedure, simply contact us at or via the Contact Us section, communicating the order number and reason.
  • Once you have made the return request, within 24-48 hours you will receive the return label via email, with the details and date of collection by the courier.
  • Simply print the label and place it on the package, well sealed.


The return for size exchange, if the latter is available, will be free .

However, we would like to remind you that in the event of a second shipment , due to a size change, not being successful and a return being requested, the shipping costs and the costs for returning the second shipment will be withheld at the time of reimbursement.


We offer you the possibility of returning your items through our home collection service. The cost for each return request within the national territory is only €5.99 (abroad to be defined with the customer). This cost will be deducted from your refund


It is possible to return the product to the store for free , always within 14 days, by bringing your order to the store in via Roma, 13 Cartura (PD) during opening hours. Always presenting the order confirmation email.

Refund of a Return

Once we have handled the return of your items, we will process the refund.

When you return an online purchase, you will receive a refund of the order only and exclusively through the same payment method you used for the purchase. Once your refund has been issued, you will receive a confirmation email. If more than 14 days pass but the refund is still not available in your bank account, please show this confirmation to your banking institution or contact us to help speed up the process.

Terms and conditions for returns

  • Communicate the return request within the established period of 14 days from delivery of the order

  • Items must be in their original, undamaged condition and keep all labels and any seals. If the return does not comply with the above , it will not be refunded .

  • The items must be delivered to the courier within 4 days, if the products are not delivered to the established courier, the return will be considered null and void.

The shipment, until it arrives in our warehouse, is under the complete responsibility of the customer. is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments.

Customer Service and Communications

The User may request any information via customer service

  • by sending an email to
  • through the form in the contact us section
  • for calls: from Monday to Saturday from 9 to 12 and from 16 to 19 on the landline number 049 9555623
  • by contacting the following number via whatsapp: +393917042486

Free shipping*

Free Shipping from €100

Pay in 3 installments

choose KLARNA at checkout

Free returns*

Return for free size exchange

Pick up in store

free collection in store